Emergency Management



Shelter Resident Information

Everyone is welcome at a Red Cross shelter. The Red Cross makes no discrimination as to nationality, race, religious beliefs, class, disability, political opinions, sexual orientation, and gender identity. We hope your stay here will be as pleasant as possible under the circumstances. Please take a few minutes to read this sheet as it contains important information that you will need about staying in this shelter. As information is made available to us, we will update you accordingly. Please do not hesitate to contact any of the shelter staff should you have any questions or concerns.



Please sign in at registration if you have not already done so. Registration is required so we have the records necessary to help you. All registration information is kept confidential. Please notify staff of your departure as you come and go from the facility. Also, please leave a forwarding address when relocating out of the shelter. This will allow our Client Services and Disaster Safe & Well Linking personnel to assist you.


Sign in/sign out

You are required to sign in and out of the shelter each time you enter or exit.


Safe and Well

Let your family and friends know you are Safe and Well by registering at the shelter registration desk or on www.redcross.org/safeandwell.


Be Respectful

Be respectful to fellow residents and staff. No foul language, abusive behavior, stealing or destruction of property will be accepted or tolerated.


Personal Belongings

We cannot assume responsibility for your personal belongings. If you cannot keep them with you, we recommend you lock them in your car, out of sight, or if that is not possible, keep valuable items with you.



We understand that your pets are very important to you. Unfortunately, public health codes forbid pets in our shelter. It is your responsibility to make arrangements for your pet before entering the shelter. Service animals are the only exception to this. Should you need some suggestions on where to take your pet, please see the shelter registration staff.



Parents must maintain responsibility and supervision for their children. Children must never be left unattended. In some cases, temporary respite care may be available but this service cannot be guaranteed.


Medical Problems and Injuries

Notify the shelter registration staff if you or a family member is/are taking medication or have a medical condition with which you need assistance, or if you are not feeling well. You will be referred to Health Services to assist you.


Functional or Access Needs

If you have any functional and/or access needs, special equipment, supplies replaced, or special requirements, such as a special diet (e.g., diabetic, low sodium), please tell the shelter staff upon arrival at the shelter.


Emotional Support

Staying in a shelter following a disaster can be very stressful. If you would like to speak with a counselor, trained Disaster Mental Health staff is available 24 hours a day.



A schedule will be posted for quiet hours, meals, showers, etc.


Quiet Hours

Quiet hours will be announced and enforced in the sleeping areas, (usually 10:00 PM – 7:00 AM). However, sleeping areas should be kept quiet as possible at all times. Some shelter residents may work night shifts or may not feel well and need to sleep during the day. Please move outdoors, or to the designated area, if you wish to exercise or your children want to play.



Smoking is not allowed in the shelter. You are not allowed to smoke, use matches or use lighters inside the shelter. Smoking is permitted outside the building in designated smoking areas only. Please dispose of cigarette butts and matches properly. Schools and some public buildings do not allow smoking on their campus. Please see registration staff for approved locations.


Alcohol, Illegal Drugs, and Weapons

Alcoholic beverages, illegal drugs, and weapons are not allowed in the shelter or on the shelter grounds. Persons caught in possession will be asked to leave the shelter and in some cases turned over to law enforcement personnel.
Persons determined to be under the influence of alcohol or illegal drugs will not be admitted, or readmitted, to the shelter. In some cases, persons under the influence of drugs or alcohol may be turned over to law enforcement personnel.



Shelter residents are encouraged to help in the shelter. There are many jobs that do not require special training and any help would be greatly appreciated. If you would like to help, see the shelter registration staff. Help us take care of your temporary home!



It is important that we keep the shelter as clean as possible at all times. To do your part, please pick up after yourself in all areas of the shelter.
For sanitation and hygiene purposes, you are expected to follow the bathroom courtesy rules, available at the shelter. If, at any time, you find restrooms that need cleaning or supplies, please inform the shelter staff immediately.


Snacks and refreshments will be available in the feeding area. Meal times will be posted. Food, and drinks—other than water—are not allowed in the sleeping area.



Using cell phones or personal cameras to take photos of other shelter residents without their written permission is not allowed. Failure to abide by this policy may result in the confiscation of your cell phone or personal camera while you are a resident at the shelter.



All American Red Cross disaster assistance is free.







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